Every WFDSA affiliated Direct Selling Association (DSA) member company is bound by the local DSA’s Code of Ethics which is based on the World Code of Ethics as a minimum requirement. Many DSAs’ Codes exceed the requirements offered by the local laws and thus, provide even better protection to consumers who deal with the members of the DSA.
If you have a complaint against a DSA member company (or an individual direct seller representing a direct selling company that is a member of a DSA), you can file a complaint. The complaint can be in response to any business practice you believe is a possible violation of the DSA Code of Conduct. Here are the steps you should follow:
If the company is not a member of the country’s DSA where the violation occurred and is not a member of the DSA where it is headquartered, you should lodge a complaint with the government or consumer agency.